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Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
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Learn the limitations of fax implementations and how to overcome them, problems with document creation and delivery, and factors to consider if you decide to use a third party.
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Virtualization can significantly improve the utilization of computing resources. In this white paper learn how virtualization can assign unused resources to workloads in other parts of an organization that can benefit from them.
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This paper will explore 5 tests to determine whether an organization can benefit from a Cloud ECM solution. Proven ECM technologies improve the effectiveness and efficiency of information flow in a business, ensuring the right information reaches the right person when and where they need it without compromising security of intellectual property.
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Open source options are taking the pain out of business process management (BPM), and putting the value of BPM within reach of more companies and projects. But is open source BPM the right move for you? Read on now to find out.
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This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
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This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.
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This whitepaper looks at ways that organizations can increase virtual desktop adoption and security simultaneously using automated access for VMware View™ 4.5 and Oracle’s Sun Ray.
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Inefficient sales order processing can cause companies to miss tremendous opportunities for improved profitability. Learn how automating the sales order process can eliminate the inefficiencies and limitations of manual order processing.
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The following white paper entails exactly what the workflow transformation is as well as expert advice from leading organizations on how to improve upon the integral areas of financial firms.
