WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
WHITE PAPER:
This case study features one large, trusted U.S. bank's experience with a simplified authentication solution that enabled increased productivity, compliance, and security levels.
WHITE PAPER:
This white paper highlights the areas where companies can see improvement after implementing cloud computing and offers detailed guidance to help IT prepare for this new IT model.
WHITE PAPER:
In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
WHITE PAPER:
This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
WHITE PAPER:
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
WHITE PAPER:
There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
WHITE PAPER:
Access this detailed technical brief to learn how creating a dynamic infrastructure can advance business performance and reduce operational efforts.
