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IBM Tivoli Service Request Manager White Paper sponsored by IBM WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. Posted: 22 Oct 2010 \| Published: 15 Jan 2010 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

IDC: The Business Value of IBM's Digital Experience Software sponsored by IBM WHITE PAPER: In this white paper you will learn how one messaging-based middleware system helps you to exchange information throughout a range of platforms.Read on to learn how you can integrate new and existing business applications in a manner that is scalable, convenient and secure. Posted: 21 Sep 2015 \| Published: 30 Jun 2014 TOPICS: Communications Networks \| Communications Software \| Communications Systems \| Messaging Software \| Unified Messaging \| Unified Messaging Systems

The Future of IT: A Customer First Approach sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs. Posted: 17 Feb 2014 \| Published: 13 Feb 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems

Transformative Service Management - Reinventing Service Management for the New Style of IT sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value. Posted: 26 Nov 2013 \| Published: 22 Oct 2013 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Systems

Top Unified Communications Trends for Midsize Businesses sponsored by Cisco WHITE PAPER: This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world. Posted: 01 Apr 2014 \| Published: 31 Jan 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Systems \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Remote Offices \| Remote Users \| Unified Messaging \| Unified Messaging Systems

Unified Communications and Team Collaboration: The Enlighten Response to Shadow IT sponsored by Mitel Networks Limited WHITE PAPER: Learn how to build a better unified communications and team collaboration (UCC) experience to overcome shadow IT. Posted: 20 Mar 2018 \| Published: 20 Mar 2018 TOPICS: Collaboration \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

Smarter Computing and Breakthrough IT Economics sponsored by IBM WHITE PAPER: This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models. Posted: 14 Feb 2012 \| Published: 14 Feb 2012 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Cloud Computing \| Infrastructure Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Systems

Leadership and Technology: Mobility and bring-your-own-device insights for Midsize Businesses sponsored by Cisco Systems, Inc. WHITE PAPER: This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT. Posted: 26 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers

Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding. sponsored by Cisco Systems, Inc. WHITE PAPER: Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions. Posted: 26 May 2011 \| Published: 26 May 2011 TOPICS: Communications Software \| Communications Systems \| Telecommunications Infrastructure \| Telecommunications Systems \| Teleconferences \| Teleconferencing Software \| Telephony Services

The 7 Deadly Skills Your IT Team Should Possess sponsored by Skillsoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure