IT Infrastructure Library White Papers

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Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment
sponsored by Network Automation, Inc
WHITE PAPER: This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation.
Posted: 27 Oct 2010 | Published: 27 Oct 2010

Network Automation, Inc

Transform IT: Transform the Enterprise
sponsored by ServiceNow
WHITE PAPER: Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

The Ultimate Technology Business Management Guide
sponsored by Apptio
WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM.
Posted: 03 Sep 2013 | Published: 03 Sep 2013

Apptio

How to Develop Custom Apps Quickly, Easily and Cost Effectively
sponsored by ServiceNow
WHITE PAPER: Learn how codifying and automating unique processes with custom applications can save organizations time and money.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps
sponsored by Global Knowledge
WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
Posted: 10 Dec 2008 | Published: 01 Jan 2006

Global Knowledge

Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 22 Jul 2010 | Published: 22 Jul 2010

IBM

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

Managing Today's Data Centers: Avoiding the Impending Crisis
sponsored by Aperture - An Emerson Network Brand
WHITE PAPER: High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations.
Posted: 16 May 2007 | Published: 01 May 2007

Aperture - An Emerson Network Brand

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

ITIL V3 and the PMBOK® - Distinct but Complementary
sponsored by Global Knowledge
WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge