WHITE PAPER:
This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management.
WHITE PAPER:
This buyer's guide describes the key criteria for application lifecycle management (ALM) solutions for today's high-performance teams. It includes key considerations for enhancing your single- or multi-vendor ALM environment.
WHITE PAPER:
Software license audits bog down operations and can be costly, though the ultimate sacrifice of the audit process is the relationship with customers. View this whitepaper to identify the 4 key triggers for being identified by a vendor for an audit, and how to alter habits to avoid unjust scrutiny.
WHITE PAPER:
Enterprise portals involve governance issues that when ignored can lead to an unsuccessful implementation. Read this paper to learn about a holistic approach to defining and implementing an effective governance model for portals in your organization.
WHITE PAPER:
This e-zine issue explains the direct benefits of implementing a SAP virtualization plan. It compares virtualization platforms, highlights common problems, and offers tips to leverage hardware-assisted memory virtualization.
WHITE PAPER:
The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
WHITE PAPER:
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
WHITE PAPER:
This white paper explains how, by deploying SOA on top of a System p platform, you can enable innovation across your company, simplifying the complexity of the IT environment and helping reduce uncertainty around systems security and availa...
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
