Automatic Call Distributor White Papers

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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace
sponsored by Aspect
WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
Posted: 29 Aug 2013 | Published: 29 Aug 2013

Aspect

MarketScope for Unified Communications for the SMB Market, North America
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

Protect Your IT System with Next Generation Security
sponsored by IBM
WHITE PAPER: Read through this exclusive white paper to find out about data breaches and what you can do to protect yourself, as well as three real-life examples of what can happen when your IT systems are attacked.
Posted: 21 Jan 2014 | Published: 31 Oct 2012

IBM

Plantronics Savi 700 Series: Product Guide
sponsored by Insight and Plantronics
WHITE PAPER: This white paper details a wireless headset that allows you to manage your PC, mobile and desk phone all at once.
Posted: 14 Nov 2013 | Published: 16 Nov 2011

Insight and Plantronics

The Great Debate: One Integrated Business System VS. Siloed Applications
sponsored by NetSuite
WHITE PAPER: This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth.
Posted: 13 Feb 2014 | Published: 31 Dec 2013

NetSuite

Plantronics UC Toolkit Adoption Guidelines for Success
sponsored by Plantronics
WHITE PAPER: Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology.
Posted: 10 Feb 2011 | Published: 10 Feb 2011

Plantronics

Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding.
sponsored by Cisco Systems, Inc.
WHITE PAPER: Businesses of all sizes are taking advantage of the rapid advancements in unified communications.   Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions.
Posted: 26 May 2011 | Published: 26 May 2011

Cisco Systems, Inc.

IBM WebSphere Distributed Caching Products
sponsored by IBM
WHITE PAPER: In today's tech environment, your enterprise systems are seeing higher levels of traffic and more usage spikes due to the proliferation of mobile devices. In this white paper, learn how you can scale your business-critical applications and systems, while maintaining high performance to keep customers satisfied.
Posted: 17 May 2013 | Published: 30 Jun 2012

IBM

The Confident Choice for Cisco® Unified Communications: Datasheet
sponsored by Insight and Plantronics
WHITE PAPER: This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Insight and Plantronics

Getting Mobile Collaboration Right
sponsored by Avaya
WHITE PAPER: This valuable guide offers information and advice to help you prepare and build an intelligent mobile collaboration strategy.
Posted: 19 Jun 2013 | Published: 19 Jun 2013

Avaya