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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

Your Chance to Get It Right: Five Keys to Building AppSec into DevOps sponsored by Veracode, Inc. WEBCAST: Watch this webcast to learn five key factors of building code securely from the beginning. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management

Vertical Industry Opportunities for Digital Business sponsored by Hewlett-Packard Enterprise WEBCAST: Leverage Gartner's market insight to perfect your vertical industry strategies. Posted: 08 Feb 2017 \| Premiered: Feb 8, 2017 TOPICS: IT Management

ASICS EMEA Hits the Ground Running with Cloud-Based Mobility Solution sponsored by Microsoft VIDEO: Watch this video to learn how everyone at ASICS is in better shape to help the company attain its goal to become the number one brand for the sports enthusiast by using the Microsoft Enterprise Mobility + Security (EMS) solution. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management

IBM Flash Storage Expands with Midrange All-Flash Products sponsored by IBM WEBCAST: IBM introduces midrange and entry-level all-flash options and adds a migration program directed at EMC-Dell customers. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Evolution of the Security Operations Center sponsored by McAfee, Inc. VIDEO: Hear an overview on how SOC is defined within the industry, a history of SOCs and model options for your organization. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

You May Not Know It yet, but You Need All-Flash Storage sponsored by IBM WEBCAST: Innovations in all-flash array may be a little ahead of market demand, but provide great opportunities for IT leaders. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

The ROI of AppSec: Getting your Money's Worth from Your AppSec Program sponsored by Veracode, Inc. VIDEO: This video will take a look at the real costs of fixing vulnerabilities and how to maximize the ROI of your application security program. Posted: 17 Jan 2018 \| Premiered: 17 Jan 2018 TOPICS: IT Management