WHITE PAPER:
This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
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Managing and analyzing data in the cloud has many benefits, but adoption levels remain relatively low, despite the potential benefits. Get the numbers behind leveraging the cloud for business intelligence and big data analytics, and find out how maximizing analytics' potential relies on the quality of your data.
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This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
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This white paper introduces one respected company's mobile applications service, which enables enterprises needing to create new systems of engagement on mobile technology to deliver secure, high-quality mobile apps.
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This white paper explores how to create a connected software lifecycle to overcome data silos and enable end-to-end visibility for project management. Learn how to connect information across teams and departments to enhance project collaboration and create the communication that digital transformations, Agile, and DevOps principles demand.
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This resource explores how businesses big and small are navigating the challenges of a big data 2.0 world, and explains how predictive analytics can turn big data into business value.
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Most developers write their own code, but also integrate third-party components into their application to save time and effort. This paper explains some strategies that will help to secure applications from vulnerable open source components.
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Read the following white paper to see how Capacity Management Analytics can allow for capacity planners, system administrators, data center executives, and others to track, measure, and forecast capacity, pinpoint issues, and more.
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Download this resource to see how your peers are responding to the biggest challenges to the current state of secure software development and its changing methodologies.
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This whitepaper discusses the new features of IBM's InfoSphere Information Server V11.5, which helps you understand data and cleanse, monitor, transform, and deliver it.
