WHITE PAPER:
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives.
WHITE PAPER:
A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs.
EGUIDE:
Managers are looking for ways to incorporate video conferencing into their unified communications (UC) architectures as adoption continues to grow. This e-guide offers top recommendations and best practices to help you through the video decision process while ensuring quality stays a high priority.
DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
ANALYST REPORT:
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution.
WEBCAST:
Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
WHITE PAPER:
In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.
VIDEO:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
WHITE PAPER:
Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them.
TRIAL SOFTWARE:
Rational Functional Tester provides test teams with automated testing capabilities for functional testing, regression testing, GUI testing and data-driven testing.
