Customer Information Management White Papers, Software Downloads, Definition and Webcasts

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Customer Information Management Reports

September ezine: Thinking digital in the world of storage sponsored by MicroScope EZINE: The full report of the recent MicroScope storage roundtable discussing how cloud and GDPR has changed the industry Posted: 08 Feb 2021 \| Published: 06 Sep 2018 TOPICS: Cloud Computing \| Customer Data Management

4 Ways to Improve Your Mobile and Social CRM sponsored by TechTarget Customer Experience EBOOK: This expert e-book outlines the leading challenges in delivering great customer experiences via mobile and social channels. Discover how to achieve your mobile and social CRM goals with a four-point business strategy. Posted: 28 May 2015 \| Published: 28 May 2015 TOPICS: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Mobile CRM \| Web 2.0

How Automated Contact Services Help One Health Center Reduce Missed Appointments sponsored by Microsoft EGUIDE: In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service. Posted: 14 Feb 2017 \| Published: 09 Feb 2017 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Customer Data Integration \| Customer Data Management \| Customer Self-Service \| Customer Service

Omnichannel customer experience takes aim at information silos sponsored by [24]7 Customer, Inc. EGUIDE: Omnichannel customer experience strategies break down data silos that have held back multichannel strategies. Read on to learn how to view different channels as part of the bigger picture, gauge your companies investments in each channel, and how the omnichannel approach is presenting a shift in how we think about customer experience management. Posted: 27 Jun 2016 \| Published: 24 Jun 2016 TOPICS: Channel Management \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Management \| Investments

Calculating Customer Lifetime Value: Analysis to Loyalty sponsored by Looker WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company. Posted: 20 Oct 2014 \| Premiered: Oct 20, 2014 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

Transforming Customer Service in Financial Services sponsored by Hewlett Packard Enterprise CASE STUDY: Find out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience. Posted: 01 Jul 2014 \| Published: 31 May 2014 TOPICS: Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Financial Applications Software \| Financial Management \| Financial Systems \| Payroll Services

Social Media Monitoring Long on Promise, Short on Results sponsored by TechTarget Content Management EBOOK: Every company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness. Posted: 03 Aug 2016 \| Published: 04 Aug 2016 TOPICS: Content Analytics \| CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Retention \| Enterprise \| Enterprise Content Management \| Social Computing \| Social Networking

Predictive Analytics: Forecast the Future of Sales sponsored by TechTarget Customer Experience EBOOK: Learn from experts how predictive analytics should be used by sales teams, and the importance of having a strong model. Also uncover real-world examples of analytics being used to create more customer-specific advertisements and hire more promising workers, and how predictive lead scoring can help sales and marketing teams work together better. Posted: 02 May 2016 \| Published: 29 Apr 2016 TOPICS: CRM \| Customer Data Management \| Predictive Analytics \| Sales \| Sales and Marketing Software

Key Pros and Cons of Salesforce Sales Cloud sponsored by Salesforce EGUIDE: In this brief expert guide, explore the pros and cons of Salesforce Sales Cloud. Learn why some users praise Sales Cloud's usability and accuracy, while others mourn its mobile CRM capabilities. Posted: 05 Oct 2016 \| Published: 26 Sep 2016 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Data Entry \| Data Management \| Data Management Software \| Sales \| Sales Representatives

How to Choose the Best CMS for Customer Experience Management sponsored by Sitecore WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more. Posted: 10 Jun 2014 \| Published: 10 Jun 2014 TOPICS: Content Analytics \| Content Delivery \| Content Management \| Customer Data Management \| Customer Satisfaction

Customer Information Management Reports