Computer Telephony Integration Reports

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.

Posted: 16 May 2023 | Published: 16 May 2023

WHITE PAPER: HR and business leaders must adapt to the changing landscape and invest in modern approaches and technology to foster sustainable and systematic employee development. This paper explores four key trends that can help future-proof your workforce.

Posted: 06 Oct 2023 | Published: 06 Oct 2023

INFOGRAPHIC: In this infographic, we look at the ever-increasing buyers' need to find information without intrusive sales pitches and give you practical tips on how to shape your digital marketing strategy to address this change in how your buyers' are researching solutions.

Posted: 28 Oct 2022 | Published: 28 Oct 2022

WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.

Posted: 20 Dec 2023 | Published: 20 Dec 2023

WHITE PAPER: This paper explores Super iPaaS, a unified, AI-enabled, enterprise integration platform that transcends geographies, clouds, hybrid environments, integration patterns, and more. Learn how Super iPaaS can use AI to help to control the integration chaos.

Posted: 20 Oct 2023 | Published: 20 Oct 2023

LANDING PAGE: IT Priorities Research Program for 2023 is here! Your thoughtful response to this survey will help us better understand what is changing with your IT priorities. Our editorial team will use this information to better address your challenges when approaching upcoming technology purchases and business plans for 2023.

Posted: 24 Nov 2022 | Published: 13 Oct 2022

WHITE PAPER: In this eGuide, you will hear that organizations depend on artificial AI and ML to forecast sales, segment their customer bases and identify risks. Download this guide and learn three Dell PowerEdge servers that have set world records in a benchmark specifically designed to provide real-world performance data on AI and ML workloads.

Posted: 16 May 2023 | Published: 16 May 2023

WEBCAST: Watch this webinar to hear from a panel of experts from IDC, Google Cloud, and partners discuss how they are putting data, analytics, and the power of artificial intelligence to work via the cloud.

Posted: 20 Dec 2022 | Premiered: Dec 20, 2022